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FAQ
Orders
Can I order online?
Yes! Enter your zip code on our homepage and click “Submit & Shop Now.” You’ll be directed to the correct menu. Build your bundle, scroll down, and click “Add Bundle to Cart” to check out.
Why do prices change when I enter my ZIP code?
The menu on our homepage shows our starting prices ("Meals start at $10.50 — pricing may vary by location"). Once you enter your ZIP code, the site updates to show the correct pricing for your delivery area. Location-based pricing covers the insulated packaging and shipping your region requires. A $4.99 Meal Guard Freeze Pack is added to every order at checkout, and Alaska/Hawaii orders include a $35 distance rate.
Quick Ship question
Heading: What if I forget to order for the week?
Row content:
We offer Quick Ship Boxes:
* Call our café at 775-409-4596 to arrange a box with our café manager.
* Nationwide customers: Boxes ship via FedEx. If it is Thursday or Friday, shipping will be delayed until the following Monday.
* Local customers: Boxes can be delivered directly.
When are orders due?
All orders are due by Saturday at 11:59 PM PST each week.
How much do meals cost?
Prices vary by meal based on ingredients and prep time. Exact pricing is listed on the weekly menu.
Can I customize meals?
No. Due to high volume, we cannot accommodate ingredient changes. Each meal is chef-crafted, portioned, and labeled with macros.
What happens if I forget to place an order for the week?We offer Quick Ship Boxes:
• Call our café at 775-409-4596 to arrange a box with our café manager.
• Nationwide customers: Boxes ship via FedEx. If it is Thursday or Friday, shipping will be delayed until the following Monday.
• Local customers: Boxes can be delivered directly.
What happens if I miss the weekly order deadline?
If you miss the Saturday cutoff, your order rolls into the following week’s menu.
Delivery & Shipping
When will my order be delivered?
* Local (Reno/Sparks): Delivered Thursday or Friday between 10 AM – 6 PM, based on your ZIP code.
* Nationwide (includes Carson City): Shipped frozen via FedEx 2-Day on Monday (East) or Tuesday (West) the week after production. Most orders arrive Wednesday or Thursday. Tracking is emailed when shipped. (About 9–16 days after placing your order.)
What does “Local” vs. “National” mean?
• Local = Reno/Sparks.
• National = All 50 U.S. states outside Reno/Sparks (including Carson City & Washoe Valley).
Do you ship everywhere?
Yes. All 50 states, including Alaska & Hawaii. Orders to Alaska & Hawaii include a $35 frozen shipping distance rate. (No PO Boxes. We don't ship to US territories or APO/FPO addresses.)
Which carrier do you use?
Fedex 2-day or ground for all nationwide shipments. Carrier subject to change without notice.
How do I track my order?
A FedEx tracking number is emailed once your order ships and is scanned by FedEx.
"What if shipping is delayed?"
Every order is packed with dry ice, but once it leaves our facility, transit delays are outside our control. If your order arrives late or damaged, email photos to info@motherofmacros.com and we'll review it. Store credit is considered case by case.
What if shipping is delayed?
We monitor shipments and pack each order with dry ice, but once orders leave our facility delays are outside our control. Refunds must be requested through UPS.
What if my order doesn’t arrive?
If your order hasn't arrived within 1 week of the expected date, email info@motherofmacros.com. After one week, we can't issue credits.
What is the Meal Guard Freeze Pack ($4.99)?
A $4.99 freeze pack is added to every order to help keep your meals frozen and temperature-controlled in transit.
Subscriptions
How do subscriptions work?
Flexible weekly, bi-weekly or monthly plans. Billing occurs automatically.
How do I cancel, pause, or skip?
Manage subscriptions anytime in your account. Changes must be made before your next charge.
Do you track subscriptions for me?
No. Customers are responsible for managing subscriptions.
Refunds & Policies
Can I get a refund?
All sales are final. Once the weekly menu closes (Saturday 11:59 PM PST), meals go into production. If something arrives late or damaged, email photos to info@motherofmacros.com. Store credit is reviewed case by case.
What about weather delays?
We’ll notify you if weather impacts delivery. Safety comes first.
Food & Nutrition
Are your products nut-free?
No. Our kitchen handles peanuts, tree nuts and other common allergens. While we list ingredients carefully for every item, we cannot guarantee that any product is completely free of trace amounts of nuts or nut-based ingredients.
What steps do you take to reduce cross-contact?
We follow strict cleaning and food-safety practices and clearly label ingredients on our website and packaging. However, because all products are prepared in the same facility, there is always a risk of cross-contact.
Do you provide all ingredients on the website?
At Mother of Macros, we focus on providing the key nutritional information most customers are looking for — including calories, protein, carbs, and fats — so it’s quick and easy to shop meals that fit your goals.
Because our menu changes weekly and many meals contain multiple house-made sauces, seasonings, and locally sourced ingredients, maintaining a fully detailed ingredient list for every item in real time can be difficult.
We also prepare meals in a shared kitchen environment and cannot guarantee protection from cross-contamination for allergens. If you have a severe allergy, dietary restriction, or ingredient concern, please reach out to our team before ordering and we’ll be happy to help provide additional guidance whenever possible.
I have a severe nut allergy. Is it safe to order?
If you have a severe allergy we recommend you use caution and consult your healthcare professional before consuming our products. Mother of Macros is not a nut-free facility and we cannot guarantee that any menu item is completely free of allergens.
What is the macro ratio of your meals?
Most meals are 40% carbs, 30% protein, 30% fat. Labels show exact macros.
Do you offer Gluten-Free meals?
Yes. Most meals are gluten-free. Non-GF meals are clearly labeled.
Do you offer Keto meals?
Not a dedicated keto plan, but all meals include macro labels to help with tracking.
What oils do you use?
We use olive oil only.
Are meals microwaveable?
Yes. All meals are microwave-safe. Containers are compostable.
How should I store meals?
Meals arrive frozen. Keep them in the freezer for up to 6 months, or thaw in the fridge and eat within 7 days.
Do you provide allergen information?
Yes. Every label lists ingredients and allergens. Please note, Most meals/sauces contain garlic and/or onion. Please message us if you are ever curious about a specific meal's ingredients.
Pickup & Storefront
Do you have a storefront?
Yes! Visit MOM Cafe at 1127 Gator Way, Sparks, NV 89431.
Can I pick up my weekly order at your facility instead of delivery/shipping?
No. Due to limited space and our fast production schedule, we cannot hold or store orders for pickup. All orders must be delivered locally or shipped.
Can I pick up extras if I forgot to order?
Yes. We often have meals at the storefront. Call ahead or stop by.
Do you offer samples?
No samples are available.
Extras & Add-Ons
Do you handle bulk or corporate orders?
Yes. Email info@motherofmacros.com with detail
Do you offer discounts or coupon codes?
Yes. Shared during promotions, giveaways, and via our VIP email/text club.
Can I gift meals?
Yes. Gift cards are available.
About Mother of Macros
Where are meals prepared?
1127 Gator Way
Where do recipes come from?
Each meal is Chef curated
Why choose Mother of Macros?
• Premium ingredients sourced daily
• Fresh, hand-prepared meals
• Portion-controlled with macro labels
• Gluten-free options
• Local Reno/Sparks roots + nationwide shipping
• Fresh, home-cooked taste delivered to your door
Bonus Questions
How do I know when new meals are added?
Our menu updates weekly at 12am on Sunday morning. Subscribe to our email/text list for early access.
Do you offer family or kid-friendly portions?
Not currently, but we’re exploring future option.
Can I freeze meals?
Yes. Meals arrive frozen and keep up to 6 months in the freezer.
