FAQ

All of our orders are done online! Please enter your zip code on the home page and click "submit and shop now". This will redirect you to the menu serving your area. Once you've "built your bundle", scroll to the bottom of the page, and click "add bundle to cart" and proceed to checkout.

All orders are due on Saturday by 11:59 PM PST each week. This ensures that we have enough time to get the orders lined up, get the supplies needed, and make the right amount each time!

As long as your order is in before 11:59PM PST on Saturday, your meals will be delivered the FOLLOWING Thursday or Friday if you're a local customer, or will be delivered the following Tuesday or Wednesday for a
national customers via FedEx. Still not sure when your meals are coming? Send us a message and we'd be more than happy to give you the current delivery date!

Still not sure when your meals are coming? Shoot us a message and we'd be more than happy to give you the current delivery date!

Local means Reno / Sparks

National means all the other states in the USA.

We offer free local delivery to our local clients. 

National customers enjoy free shipping to all 50 states via FedEx

Once your order has been prepared to be delivered, Local delivery hours are between 10 am-6pm every Thursday and Friday. You will receive an email with a link to track your delivery.

Our Designated Shipping carrier is FedEx. 

All Shipping customers will receive a FedEx tracking number so you will know the exact date of the package arrival, as long as you have provided an email address with your order. 

We use FedEx for all shipping orders.

For Reno/Sparks, we deliver our meals on Thursday or Friday, based on your zip code.

Carson City orders are shipped on Mondays.

National Meals ship out on Monday or Tuesday, via Fedex Overnight. approximately 10-6 days after you have placed your order as all meals are prepared fresh after the menu has closed for the week.

Due to the nature of our business, we’re unable to refund orders after the menu closes. Once the menu for the week closes, on Saturday at 11:59PM, we are unable refund orders for any reason, including in-climate weather, shipping delays from our carriers, or any other reason brought to our attention by the consumer. Once the menu closes, our orders go into production phase, which means that they have been shopped for, and are in preparation. This policy is non-negotiable. 

If you've signed up for a subscription pack, your life is going to be so much easier! We have a few different subscription options, all of which ship weekly or biweekly and are billed weekly or biweekly depending on what option you choose.

Your subscription is your responsibility. We are unable to track, or keep track of your subscription, due to the high volume of orders we have each week. 

The easiest way to manage your subscription (pause or cancel) is to log into your account, where you can pause, skip or cancel your subscription at your leisure.

Please note that if you have any trouble cancelling or pausing, we are happy to help, however, no refunds will be given for orders placed before the cancellation request is received by our team, even if the request is sent the same day as the charge.

Your subscription is your responsibility. We are unable to track, or keep track of your subscription, due to the high volume of orders we have each week. 

The easiest way to manage your subscription (pause, skip a week or cancel) is to log into your account, where you can pause, skip or cancel your subscription at your leisure.

Please note that if you have any trouble cancelling or pausing, we are happy to help, however, no refunds will be given for orders placed before the cancellation request is received by our team, even if the request is sent the same day as the charge.

Currently, the only discounts we offer are when we post them, or do a giveaway! We highly suggest signing up for our VIP email and text club as we do frequently send out coupon codes to our subscribers.

GOOD QUESTION! We offer delivery straight to our customer’s house or workplace every week! We deliver all of our meals on Thursdays and Fridays, via our delivery team.  Likewise, if you are a national customer, we ship all meals via FedEx on Monday or Tuesday!

We ship nationally, FOR FREE, to all 50 states in the USA including Alaska & Hawaii!

To keep our meals fresh, we do not deliver to PO boxes.

We understand shipping delays can be frustrating. We work daily with our shipping partners to ensure timely and safe delivery of your meals, after all it’s what you (and we) pay for! That being said, once the meals leave our facility, they are out of our control. We entrust our shipping partners to deliver the meals on time and in the condition they were in when they left our facility. Because things are outside of our control once they leave the facility, while we will work with you to track down any missing packages, or communicate with FedEx we aren’t able to issue refunds for these packages and disputes need to go through FedEx.com for reimbursement. 

Due to the volume of our orders each week, we cannot accept customizations on our meals!

We do everything in our power to prevent this from happening! Because of the nature of our product, we need to know if you don’t receive your order, for ANY reason, within ONE WEEK of its expected delivery date. After one week, we are NOT able to issue refunds or credits. 

You can easily tell when your meals are expected to be delivered in your confirmation email (scroll to the portion of the email pertaining to your order type- MOM Cafe, Meal Prep, etc.). The expected delivery/shipment date is in bold within the confirmation email. The menu is open from Sunday through Saturday, Once the menu closes, we prepare your food fresh. Local orders will be delivered the following Thursday and Friday (based on your zip code). West Coast customers will ship on Monday apx 10-16 day after an order has been placed. East Coast customers will ship on Tuesday (11-17 days after the order has been placed)

We only use olive oil at this time

This $2 dry ice service fee will help us continue to provide you high-quality products and services you expect while ensuring we can sustain our operations during this trying economy. We appreciate your understanding!

That error means that the cart has dropped below the site minimum required in order to checkout. The site minimum must be met after any discounts/coupons have been applied.