Order on or before 11:59PM PST 9/25 for Local Delivery between 09/30 and 10/01 and Nationwide Shipping on 10/04 and 10/05

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Orders

All of our orders are done online! Please enter your zip code on the home page and click "submit and shop now". This will redirect you to the menu serving your area. Once you've "built your bundle", scroll to the bottom of the page, and click "add bundle to cart" and proceed to checkout.

All orders are due on Saturday by 9:00 PM PST each week. This ensures that we have enough time to get the orders lined up, get the supplies needed, and make the right amount each time!

Good question! We have a banner at the top of the website (it's green with white letters) that shows you exactly when your meals will be delivered. This banner is changed when our new menu is changed, so you can always tell when you are ordering for! The banner is visible from all pages and sections of our website, to make your life easier. Additionally, on our home page, we have a graphic that explains how our order cycles work. As long as your order is in before 9 PM PST on Saturday, your meals will be delivered the FOLLOWING Thursday or Friday if you're a local customer, and shipped the following Monday or Tuesday for our nationwide customers.

We also update our social media profiles to show our current delivery date for orders being made, AND we include it in social media posts. 

Still not sure when your meals are coming? Shoot us a message and we'd be more than happy to give you the current delivery date!

Local means Reno / Sparks / North Valleys ONLY. 

National means all the other states in the USA.

We offer free local delivery to our local clients. 

National customers enjoy free shipping to all 50 states!

Local delivery hours are between 10 am-6pm every Thursday and Friday.

All shipping is done via Fedex Overnight Shipping. 

All customers will receive a Fedex tracking number so you will know the exact date of the package arrival, as long as you have provided an email address with your order. 

For Reno/Sparks and North Valleys, we deliver our meals on Thursday or Friday, depending on your zip code.

Carson City orders are shipped on Mondays.

National Meals ship out on Monday or Tuesday, via Fedex Overnight.

Yes! We require a minimum order of $60, and you can order as much as you’d like for Locals. Nationwide orders have a minimum order of $139.99.

Due to the nature of our business, we’re unable to refund orders after the menu closes. Once the menu for the week closes, on Saturday at 9PM, we are unable refund orders for any reason, including in-climate weather, shipping delays from our carriers, or any other reason brought to our attention by the consumer. Once the menu closes, our orders go into production phase, which means that they have been shopped for, and are in preparation. This policy is non-negotiable. 

If you've signed up for a subscription pack, your life is going to be so much easier! We have a few different subscription options, all of which ship weekly and are billed weekly. 

Your subscription is your responsibility. We are unable to track, or keep track of your subscription, due to the high volume of orders we have each week. 

The easiest way to manage your subscription (pause or cancel) is to set up and log into your account, where you can pause, or cancel your subscription at your leisure.

To set up your account, please follow this link, and sign up with your email used to order:

 https://motherofmacros.com/account/register

Please note that if you have any trouble cancelling or pausing, we are happy to help, however, no refunds will be given for orders placed before the cancellation request is received by our team, even if the request is sent the same day as the charge.

Currently, the only discounts we offer are when we post them, or do a giveaway!

YES! We know that nothing is busier for you than the holidays, and we’re not hanging you out to dry during your most stressful times! We’re open 52 weeks a year, and we’re here to take that one extra task off of your plate, so order away! Please note, that depending what day of the week the holiday falls on, our ordering/delivery schedule may be slightly altered, and will always be announced on our facebook page!

GOOD QUESTION! We offer delivery straight to our customer’s house or workplace every week! We deliver all of our meals on Thursdays and Fridays, via our delivery team.  Likewise, if you are a national customer, we ship all meals via Fedex on Monday or Tuesday!

All of our meals are fresh frozen, and will be delivered frozen to your door. Food safety is very important to us, and we want to make sure your food is in the perfect condition when you get it! For this reason, make sure you either refrigerate or freeze your meals upon receipt. 

We ship nationally, FOR FREE, to the contiguous 48 states, and Hawaii. Please check out our "National" menu!

We understand shipping delays can be frustrating. We work daily with our shipping partners to ensure timely and safe delivery of your meals, after all it’s what you (and we) pay for! That being said, once the meals leave our facility, they are out of our control. We entrust our shipping partners to deliver the meals on time and in the condition they were in when they left our facility. Because things are outside of our control once they leave the facility, while we will work with you to track down any missing packages, or communicate with FedEx, we aren’t able to issue refunds for these packages and disputes need to go through FedEx for reimbursement. 

Due to the volume of our orders each week, we cannot accept customizations on our meals!

Uh oh! We do everything in our power to prevent this from happening! Because of the nature of our product, we need to know if you don’t receive your order, for ANY reason, within ONE WEEK of its expected delivery date. After one week, we are NOT able to issue refunds or credits. 

You can easily tell when your meals are expected to be delivered by checking the GREEN banner at the top of the webpage when you order, and in your confirmation email (scroll to the portion of the email pertaining to your order type- MOM Cafe, Meal Prep, etc.). The expected delivery/shipment date is in bold within the confirmation email. 

Meals

First, we’re so glad you loved it! Second, the real answer here is, we’re not sure! We have a creative menu, full of delicious recipes and new ones are always in the works. Unlike other meal prep companies, we pride ourselves on keeping our menu FRESH, NEW and EXCITING! So, while some of our recipes have been HUGE hits (hello MAC DADDY), when the meal will be back on the menu is as much of a mystery to us as it is to you! Keep your eyes peeled!

WE CAN! Please email us and let us know exactly what you’re looking for and we will work with you to handle your bulk or large orders!

Yeah, weather happens. As best as we can, we try to show Mother Nature who is boss. However, the best laid plans.... We do reserve the right to alter or change ANY and all delivery schedules in the case of inclement weather, or any other emergency. The safety of our team and customers is ALWAYS at the top of our list, and therefore, we can't risk deliveries if it's not safe. We will always alert our customers of any delayed/altered deliveries, if they occur, via our social media pages. We appreciate your understanding in these instances!

All payments are due at the time of your order, via our website. We accept all major credit cards, as well as PayPal. You can complete your checkout once you have added the minimum order amount to your cart. Please note that the website will not allow you to complete an order if the minimum is not met. 

Each meal is different, based on ingredients and prep time, prices may vary. Our weekly menu always includes the exact price of each meal!

YOU SURE CAN! Before starting M.O.M., Alyssa was a working mom and she knows the need for a quick, convenient lunch or dinner that you can pop in the microwave and enjoy on break! All of our meals are microwaveable, and our containers are disposable!

Each meal is different, however as a rule, we like to stay within the 40% carb, 30% protein and 30% fat macro ratio. Again, each of our meals comes with an individual label that will show you exactly what is making up each meal!

YES! Most of Mother of Macros’ food is gluten free! As a Celiac herself, Alyssa, the head of M.O.M. knows the struggle of finding healthy, gluten free meals! If for any reason the meals, or some ingredients in the meals on the menu are NOT gluten free, we always label them as such!

The short answer is no. We currently don’t have the ability or resources to offer meals specific to any particular meal plan or diet. However, each of our meals do come with a label on them that show the breakdown of the specific macros within that meal, making additions on your own easier to hit your own goals, whatever they may be!

Alyssa, our head chef and owner, has been in the restaurant and food industry for years! She is a classically trained chef with real experience in every position in a kitchen! She has dedicated her life to feeding people and making their stomachs happy and full! Alyssa creates every recipe on her own, drawing inspiration from recipes she’s tried over the years, food that she loves, and her knack for pairing things together that she knows will WOW our customers!

POP UP meals are new and fun! We will offer only a certain number of these meals to be made each week. First come, first served! If you’re interested in a POP UP meal, make sure to get your order in nice and early by Wednesday!

You mean you haven't tried MOM Cafe yet? We offer delicious, freshly made MACROTASTIC Burritos at our Cafe storefront, located at 1127 Gator Way in Sparks. You can order your own Burrito, and Clean Cheatz (when available) online by clicking the link on our homepage! We also have meal prep meals on hand most days, if you forgot to order, please call or stop by to get some.

We also offer our Clean Cheatz donuts at a variety of different locations locally, so look for the Clean Cheatz Sold Here signs at your favorite local shops! 

*Please note that we do not control the inventory of our partner stores, and meal availability, as well as meal variety is subject to change, and differ on a store to store basis. Please contact the partner store prior to going to purchase a meal to confirm that they have meals available!

We do not offer samples, or a try before you buy program of any sort. However, if you’re wondering if the food is worth it, we encourage you to give it a try, and take our customer’s word for it.. The food is delicious!

Please feel free to contact us at info@motherofmacros.com and we'll get back to you as soon as possible!

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